Although we’ve been dealing with business process outsourcing only for twenty years or so, it has already become an indispensable part of business management. What does the situation look like in India and what’s the future of the BPO industry in this region? Keep reading!
The growth in BPO sector
The BPO industry first emerged around the 1990s and although it experienced ups and downs throughout the years, today, it’s an extremely important part of business management.
The sector was already expected to reach $220 billion by 2021, and thanks to the growing importance of data analytics, eCommerce, IT, and process automation, the future of BPO industry is rather bright.
The future of BPO industry in India
When thinking about the growth in the BPO sector in India, you may think that the increasing popularity of business process outsourcing services results from the wide availability of providers, and low prices. However, it’s far from the truth. Although it used to be the case in the past, now the situation is completely different.
India is inhabited by English-speaking professionals who are real experts in the field and deliver services that are outstanding value for money. Moreover, India stands out, thanks to its innovative IT infrastructure, which makes it an attractive destination for international organizations that want to choose BPO companies offering efficient communication and smooth workflow.
Due to the fact that an increasing number of businesses decide to go international, entrepreneurs notice the need to meet the growing expectations of customers from different countries, and to provide them with services tailored to their preferences. Outsourcing customer service is the best way to stay on the cutting-edge and to improve one’s brand recognition.
It’s worth mentioning that Indian IT companies have more than 1000 delivery centers located in over 80 countries around the globe. Thanks to them, we can witness incredible growth in BPO sector in India which makes us believe that this player on the market will be getting more and more important. All this is because top-quality customer service is worth its weight in gold.
The takeaway
The future of the BPO industry in India is very promising, especially if we take into account the speed at which the country is developing. If you’re looking for quality business process outsourcing services that are good value for money, you should definitely consider choosing the Indian market.